Aged Care – A Step by Step Guide

Step 1: Aged Care Client Record

To find out if you are eligible for Australian Government support for residential aged care you will need to be assessed by the Aged Care Assessment Services (ACAS) team. An ACAS assessment is a free assessment funded by the Australian Government, and is completed by a team of health professionals who provide information, advice and assistance to older people who are having difficulty living at home.  This assessment determines your eligibility for entry into residential aged care and is classified as Permanent Residential Care or Respite Care (High Care of Low Care)

You can contact ACAS directly on 1800 200 422, or your doctor, health centre or local hospital can provide a referral to the ACAS nearest to you.


Step 2: Finding an Aged Care Home

Once you have been assessed by ACAS as being eligible for residential aged care, you may choose to start looking for your future aged care home. Menarock has residential aged care facilities across Melbourne and NSW, which cater for permanent or respite high care, low care and dementia specific needs. It is important to find the right Menarock home for you, so view our facilities or book a tour


Step 3: Working out the Cost

There are various fees and charges associated with residential aged care, and these will vary depending on each individuals’ financial circumstances.  It is important to note the following information is for those residents who have entered or looking at entering aged care post 1 July 2014.



Basic Daily Fee (also known as Standard Resident Contribution) 

The fee is set at 85% of the single aged care pension and is subject to review on 20 March and 20 September each year in line with aged pension reviews.

 Means Tested Care Fee 

This fee is determined by the Government and is based on the resident’s level of income and assets.   If the Government determines that your income and assets are over a pre determined threshold then they will ask you to pay for part of your care.

Supported residents are not required to pay the Means Tested Care Fee.

It is important to submit your Combined Income & Asset Assessment to the department as soon as possible. If you do not submit this Assessment the Government will charge you the maximum cost of care.

It is important to note that any Income Tested Fees paid for Home Care Packages are included in the lifetime caps.



You may also be asked to pay for your accommodation however this is dependent on your assessed level of assets and income. Once your assets and income are assessed you will be allocated by the Government into one of the following three classifications for Accommodation Cost charges:

No Accommodation Cost 

You cannot be asked to pay for your accommodation. The Government will pay for your accommodations costs. 

Accommodation Contribution 

You can meet some of your accommodation costs and are required to pay an Accommodation Contribution, however the rest will be paid by the Government.

The maximum Accommodation Contribution you will pay at Menarock Aged Care is $35.08.

Accommodation Payment 

Each room has a Maximum Advertised Price (which can be negotiated between you and Menarock Aged Care Services).  You can pay this as a Refundable Accommodation Deposit (RAD) or Daily Accommodation Payment (DAP), or a combination of each.

The RAD is the lump sum component of the Advertised Price payable.  It is fully refundable unless there has been an arrangement for fees to be deducted.

The DAP is the interest payable on the outstanding lump sum.  The interest is set by the Government and is also reviewed regularly.  It is known as the Maximum Permissible Interest Rate (MPIR) and is currently at 6.22%.

It is important to note the DAP is not refundable as it is just like an interest payment on an interest only loan.

 Please note that it is important to seek independent financial advice


Step 4: Applying

 Once you have selected a Menarock facility you are required to apply to the facility by providing the following documents:

• Complete an Application Form (provided following a tour)

• A copy of your Aged Care Client Record (ACCR)

• Income and Assets Assessment – provided by the Department


Step 5: Moving and Settling In

When you are offered and have accepted a place, the manager of the will arrange a pre admission meeting. At this meeting the manager will provide you with a Resident Agreement which is a formal agreement, between Menarock and the resident that sets out the terms of your residency, your rights, and the responsibilities of Menarock. The manager will also ask that you complete additional forms prior to admission and will provide you with a resident information guide.

When settling into Menarock, you are more than welcome to bring in your own furnishings, whether it is a favourite chair or photos and memorabilia.

We look forward to welcoming you to the Menarock community and hope you enjoy your stay with us.


Further Information

The following contacts may be useful for further research and information:

Aged Care Australia

1800 200 422

Department of Health & Ageing

1800 052 222


13 2300

Department of Veterans’ Affairs

13 3254